Companies know where they want to go. They want to be more agile, quicker to react, and more effective. They want to deliver great customer experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value. 

The problem is that while most companies are trying to get better, the results tend to fall short: one-off initiatives in separate units that don’t have a big enterprise-wide impact; adoption of the improvement method of the day, which almost invariably yields disappointing results; and programs that provide temporary gains but aren’t sustainable.

We’ve organized it in three sections designed to address the most important questions executives should ask:

• The next-generation operating model: What is it and how do I build it?
  1. What is the operating model needed to simultaneously disrupt existing processes, drive value, and improve customer experience while reducing costs to serve?
  2. How do we actually build it and what does the sequencing look like?
  3. Why should we focus on end-to-end journeys, and which ones will deliver the most value?
  4. How can we use design thinking to reinvent user experience for our most important journeys?

• New approaches and capabilities to drive your next-generation operating model
  1. What is the right mix of capabilities and approaches we should develop to meet our primary objectives based on our starting point and aspirations?
  2. How do we set up teams to be successful in a digital world?

• Foundations to scale your next-generation operating model
  1. What is the IT architecture we need to support a next-generation operating model?
  2. How can we scale and sustain the operating model across the entire business?
  3. How can we build a new and healthy organization that supports an agile and customer-centric culture?
  4. What management systems should we put in place to embed the new skills, technologies, and processes in the organization?

At Euclid, our Consultants work for transforming Operations Model for a digital world. You can get in touch with us to know more about our Transformation Service.